FAQ’S

What safety measures have you enacted for COVID-19?

Please visit our COVID-19 page for details.

What will I find inside WonderWorks?

WonderWorks, the Upside Down Building, is an indoor interactive amusement park for the mind that offers many Orlando activities. Fun for all ages! Experience over 100 interactive exhibits. Special features include the indoor ropes course, 4D Extreme motion ride, laser tag and the nightly Outta Control Magic Comedy Dinner Show.

How long does it take to tour the attraction?

Allow at least 3 – 4 hours but spend as much time as you like.

Can I bring food into WonderWorks?

No, outside food and drinks are not permitted inside WonderWorks.

Can I take pictures?

You can take pictures inside. Great photo spots in WonderWorks Orlando include: The Spacesuit, The Floating Circuit Head, Mercury Capsule, Hurricane Simulator, and more!

Where can I park?

Parking is available at the Pointe Orlando parking garage. Parking fees are $5.00 for the first two hours, $7.00 for three hours, $10.00 for four hours, with a maximum fee of $10.00.

What is the best way to dress for a day at the attraction? Any clothing that isn’t permissible?

WonderWorks is a casual family-oriented attraction, therefore appropriate attire is required. Closed shoes are mandatory for some rides. Shirt & bottoms are required. No skirts or dresses permitted on the ropes course.

Is the attraction wheelchair accessible?

WonderWorks is equipped with elevators for wheelchairs and strollers. Please view our ADA policy.

Can I rent a wheelchair from WonderWorks?

Yes. Wheelchair rentals are $10 (tax inclusive) per visit, limited quantity available per day. Rented wheelchairs are not permitted to leave the building. Please view our ADA policy.

What is the minimum age requirement for unaccompanied children to enter WonderWorks?

Children under age 14 must be accompanied by a guest that is 18 or older to enter WonderWorks.

What forms of payment do you accept?

We accept Cash, Travelers Checks and all major US Credit Cards.

Are there lockers?

Lockers are available for $3.00 with a 3 hour time limit.

Can I exit the attraction and return later in the day?

Yes, an Orlando attraction ticket allows unlimited fun all day. Come and go as you please.

Are there any restrictions for any of the rides?

Children under 14 must be accompanied by a guest 14 or older to enter the attraction.

  • 4D Theater Ride – Must be at least 40” ( 3’4″ )
  • Wonder Coaster – No age restrictions. Weight limit: 250 lbs per person. Must be at least 48″ (4′) to participate or 42″ with a responsible rider 48” or taller.
  • Ropes Course – Must be at least 42″ ( 3’6″ ) with an adult, 18 years or older or 48″ ( 4′ ) to participate alone. Maximum height is 80″ ( 6’8” ). Closed shoes required. Maximum weight limit is 300 pounds.
  • Earthquake – Must be at least 36” ( 3’4″ )
  • Astronaut Gyro – No age restrictions, but rider must meet the following requirements: Weight limit: 250 lbs per person on 2 seater Gyro. 54” min height; 76″ max height. Feet must touch the foot platform or you cannot ride.
  • Warning: This attraction has exhibits with flashing lights and motion which may not be suitable if you have heart problems, diabetes, vertigo, seizures or any other light/motion sensitivities.
Do you offer school field trips?

Yes, WonderWorks will ignite students’ interest and hold their attention for hours. With an emphasis on science, students will learn while having the time of their lives!

The WonderWorks field trip includes grade level lesson plans that correlate with the Sunshine State Standards. To book school groups please fill out our booking form or call (407) 351-8800 x3301. Need more info?

Do you host birthday parties?

We have several party packages to choose from; WonderWorks is one of the top birthday party places in Orlando. Need more info?

Does WonderWorks serve food?

Yes, at the Works Café and at our 3rd Floor Basement area. Take a break and pull up a chair to enjoy our freshly hand-tossed pizza. Other menu items include chicken nuggets, hot dogs, french fries, soft pretzels, wings, mixed drinks, and more!

View our full Works Café menu here

What is available in the WonderWorks gift shop?

The WonderWorks gift shop offers a fascinating collection of souvenir merchandise from postcards and t-shirts to mugs and hats. Old fashion rock candy comes in a variety of flavors and is sure to be a hit with the kids. If you like M&M’s, look no further, we have 21 different colors or simply satisfy your sweet tooth with a selection from our wall to wall bulk candy!

Need more info?

When are the busiest times of the year at WonderWorks?
  • Mid-March through Late April (“Spring Break”)
  • Memorial Day weekend
  • Summer break
  • Christmas break
It looks like I was double charged. What happened?

DOMESTIC CARDS: When entering in your address the billing address and zip code MUST MATCH the information your credit card company has on file or the transaction will decline and create an AUTHORIZATION HOLD THAT COULD TAKE 5-7 DAYS TO ROLL OFF.

INTERNATIONAL CARDS: Use the PayPal option to process your credit card as our credit card system CANNOT verify an international address.

When attempting to make payment, if you receive the message “We could not process your credit card, please try again,” please double check you are entering the address that your credit card company has on file for address verification services. IF YOU ENTER YOUR CREDIT CARD BILLING INFORMATION INCORRECTLY, IT COULD CAUSE AN AUTHORIZATION HOLD ON YOUR CREDIT CARD THAT COULD TAKE 5-7 BUSINESS DAYS TO ROLL OFF.

How can I get a refund?

Your ticket is valid anytime within a year of purchase.*Does not apply to the Dinner Show/VIP Ticket. In the unlikely event that you need to leave the attraction after you enter, please see a member of management and we can accommodate a return visit. Under normal circumstances, refunds cannot be issued if you are in the attraction for more than 25 minutes.*All refund requests must be made on the day of the visit. All Outta Control Magic Comedy Dinner Show sales are final.