Privacy / Security & Refund Policies

Refund Policy

All tickets are non-refundable and non-transferable. Lost or stolen tickets will not be replaced.
All sales are final. WonderWorks is not able to make refunds.

Our Privacy Policy

What follows is our online privacy policy for WonderWorks, which governs personal information gathered on our Internet site (

Information Collection and Use
WonderWorks acts on behalf of our clients and is the owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process ticket orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. Information collected may also include information that you provide for pass or ticket purchases/renewals such as height, weight, eye-color, etc.

We also require you to submit a username (your email address) and, should you choose to setup an account, a password of your choice for your future access to your account information. To insure that your user name and password remain confidential, do not share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.

WonderWorks does not knowingly collect any personal information from children under the age of 13. In addition, no part of our sites are designed with the purpose of attracting any person under age 13.

Account Registration
In order to make purchasing easier from this site, you are given the option of creating an account. If you choose to setup an account, you must first complete the account registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important services such as automated order status updates via e-mail.

Order Processing
Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

Log Files
We collect data from our system generated log files and we use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. In certain instances, we do link IP addresses to personally identifiable information. However, we do not distribute or share IP information with any third parties.

We customize certain Web page content based on your browser-type or other information provided by our cookie. If you reject the cookie, you will still be able to browse our site; however, you will be unable to use our shopping cart and purchase items. This is because cookies are required by the shopping cart to retain the necessary information to process your order. If you disable cookies, will be unable to accept your order online. We do not share any personally identifiable information provided by this cookie with any third party. Cookies are used only for the purpose of providing you with a personal experience at

Sharing – How Your Information May Be Shared
We may employ third party companies to perform functions on behalf of WonderWorks. These functions may include package delivery, marketing assistance, order fulfillment, postal and e-mail delivery, customer service, data analysis, ticketing services, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

Additionally, we do send your information to the websites and/or companies who have procured our ticketing services on their behalf. Please be sure to review each sites respective privacy policy.

Links to other websites.
This website contains links to other sites. Please be aware that is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry – SSL. uses the most advanced form of SSL software available.

Access to all of our users' information is restricted.
Only employees who need the information to perform a specific job are granted access to personally identifiable information. does not save any credit card or financial information on its servers. However, this information is relayed via secured SSL encrypted connections to our payment gateway where the transactions are approved.

All servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple firewalls and password protection.

All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers' information remains protected.If you have any questions about's security practices, you can send us an email at

Newsletter subscriptions, Product updates, and Special offers.
Our special offers are sent only to customers who grant permission to send them such information.

To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by selecting the appropriate field. Furthermore, all special offers are sent via e-mail and have a "remove link" if you wish to no longer receive special offers and news. Otherwise, customers may occasionally receive information on products, services, special deals or news. Please see the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.

Correction/Updating/Reviewing Personal Information
Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our Help section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.

Notification of Changes
If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an e-mail. Users can then choose to allow or to not allow to use their information in this different manner. Unless provides a notification of this kind and receives your permission, will only use information in accordance with the privacy policy under which the information was collected.

In the interests of creating a safer marketplace, will disclose its customers' personally identifiable information to law enforcement or third party fraud protection companies whenever such disclosure is required by state or federal law.