Accessibility Policy

WonderWorks welcomes the general public to enjoy an interactive experience and will make a reasonable effort to accommodate any special needs. Visitors who need special assistance should contact WonderWorks 72 hours prior to their visit allowing sufficient time to arrange for appropriate assistance. WonderWorks will make a reasonable effort to accommodate all of its visitors’ needs.

Wheelchair Accessibility

WonderWorks welcomes the general public to enjoy an interactive experience and will make a reasonable effort to accommodate any special needs.

WonderWorks is wheelchair accessible with elevator access to all levels of the attraction. Wheelchairs are not available on property but guests are able to bring their own.

Visually Impaired

Trained service animals are permitted to accompany visitors with disabilities. Exhibits that focus on the sense of touch and feel include: Hurricane Shack, Titanic, Bed of Nails, Pull Yourself Up and Wonder Simulators.

For ADA assistance with purchasing tickets, please email or call (865) 868-1800.

Hearing Impaired

The majority of exhibits within the WonderWorks attraction are visual and include signage to explain how they work.

For ADA assistance with purchasing tickets, please email or call (865) 868-1800.

Sensory Accommodations

WonderWorks offers loaner noise-canceling headphones for any guests who may need them. Availability is on a first come, first serve basis and a valid ID is needed to hold at the time of use.


WonderWorks follows the ADA guidelines for allowable service animals. Trained service animals are welcome to accompany any guests who require their assistance due to a disability. All other pets or animals are not permitted in the museum.

Per ADA guidelines, service animals are:

  • Dogs of any breed and size
  • Trained to perform a task directly related to a person’s disability
  • Service animals are not emotional support or comfort dogs, because providing emotional support or comfort is not a task related to a person’s disability

  • Service animals must be housebroken and must behave and not bark, growl, jump up on or lunge at other guests or WonderWorks team members. Corrective action may be taken if service animals do not behave properly while on-site.


    WonderWorks does not share, sell or solicit your information. WonderWorks collects information to better address your questions and concerns.

    WonderWorks respects the privacy concerns of the users of its Internet Sites (“Sites”), and has created this privacy statement to explain what information we gather from your visit to our Sites, and how such information may be used.

    USE OF INFORMATION: As a general policy no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the WonderWorks site. However, certain non-personal information is recorded by the standard operation of WonderWorks Internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience. Our Sites use various order forms for you to request information, products, and services. We collect contact information (such as your name, mailing and/or e-mail address), and when appropriate, financial information (your credit card number) to process your request or purchase. Contact information from an order form is used to fulfill orders, and to provide information about our company to you if requested. The contact information is also used to get in touch with you when necessary regarding your order. Financial information that is collected is used to process your request for products and services, and will not be shared with third parties who are not involved with the transaction. WonderWorks may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with WonderWorks rights or property, other WonderWorks web site users, or anyone else that could be harmed by such activities.


    SECURITY: Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, WonderWorks cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

    USE OF COOKIES: Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using our Sites easier by, among other things, saving your passwords and preferences for you. As an example, we use cookies to keep track of your shopping cart when you visit our online store, and help identify you when you return to the Store. These cookies are restricted for use only on our Sites, and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent. (Note: you will need to consult the help area of your browser application for instructions.) If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the WonderWorks web site will not function properly or may be considerably slower. For example, without cookies, you will not be able to set personalized preferences or you may have difficulty completing shopping transactions. Use of IP Addresses: An IP address is a number that’s automatically assigned to your computer by your Internet provider whenever you’re surfing the Web. When you requests pages from WonderWorks, our servers log your IP address. WonderWorks collects IP addresses for the purposes of system administration, to report aggregate information to our advertisers, and to audit the use of our Site. We do not link IP addresses to anything personally identifiable, which means that your session will be logged, but you are anonymous to us. We may use your IP addresses in cooperation with your Internet provider to identify you if we feel it is necessary to enforce compliance with our Terms of Use or to protect our service, Sites, customers, or others.

    LINKS TO OTHER SITES: WonderWorks is not responsible for the content or practices of third party websites that may be linked to our Sites. Our Sites may also be linked to websites operated by other companies. Visitors to these web sites should refer to each web site’s respective privacy policies and practices.

    CHOICE/OPT-OUT: Our Sites may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you. You always have the option of removing your name from any e-mail list to not receive future communications. In order to ensure immediate removal from any list, it is best to follow the specific instructions outlined.

    ACCEPTANCE OF THESE TERMS: By using the WonderWorks sites, you signify your acceptance of the WonderWorks Privacy Policy. If you do not agree to this policy, please do not use our Sites. WonderWorks reserves the right to modify, alter or otherwise update this policy at any time.